Last updated: January 2026

This Privacy & Cookie Policy explains how Bentri Forwarding BV ("Bentri", "we", "us" or "our") processes personal data and uses cookies when you visit our website or contact us.

Bentri processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian legislation.

Bentri Forwarding BV

Lambrechtshoekenlaan 88/16
2170 Antwerp
Belgium

Email: info@bentri.be

Telephone: +32 (0)3 375 48 90

Bentri acts as the data controller for all processing activities described in this policy.

Depending on your interaction with us, we may process the following categories of personal data:

• Identification data: name, company name

• Contact data: email address, telephone number, postal address

• Professional data: job title, employer, role

• Communication data: content of emails, contact forms or other correspondence

• Technical data: IP address, browser type, device information

• Website usage data: pages visited, session data and cookie preferences

We do not intentionally process special categories of personal data.

Purpose: responding to enquiries submitted via website, email or phone
Data: identification and contact data, communication content
Legal basis: legitimate interest and/or pre‑contractual measures

Purpose: execution and administration of forwarding and logistics services, including documentation and follow‑up
Data: identification, contact and professional data, service‑related communication
Legal basis: performance of a contract

Purpose: compliance with accounting, customs, transport and other legal obligations
Data: identification and service‑related data
Legal basis: legal obligation

Purpose: improving website performance, usability and security
Data: technical and usage data via cookies
Legal basis: consent (for non‑essential cookies) or legitimate interest (for strictly necessary cookies)

Personal data may be shared with the following categories of recipients, only where necessary:

• Bentri employees and internal departments

• Logistics partners, carriers, agents and terminals involved in service execution

• IT and hosting providers

• Professional advisers (legal, accounting)

• Public authorities where legally required

All recipients are bound by confidentiality and data protection obligations.

Certain logistics activities may require data transfers outside the European Economic Area. Where applicable, Bentri ensures appropriate safeguards such as standard contractual clauses or equivalent protection mechanisms.

Personal data is retained only as long as necessary for the purposes described above:

• Contact enquiries: up to 24 months

• Contractual and operational data: in accordance with contractual and statutory retention obligations

• Accounting and legal records: as required by Belgian law

• Cookie and analytics data: as specified in the Cookie Policy

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure where legally applicable

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be sent to info@bentri.be. We may request proof of identity. We will respond within one month.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Cookies are small text files placed on your device when you visit a website. They help the website function correctly and provide insights into usage.

Bentri uses cookies in line with the same structure and consent logic as applied on the Tactile website:

• Strictly necessary cookies: required for core website functionality and security

• Preference cookies: remember user preferences such as language or settings

• Statistics cookies: collect aggregated, anonymised data on website usage

• Marketing cookies: used to measure and improve marketing activities

Strictly necessary cookies are always active. All other cookies are only placed with your explicit consent.

When you first visit our website, you can manage your cookie preferences via the cookie banner. You can change or withdraw your consent at any time via the cookie settings link.

You can also manage cookies via your browser settings. Disabling cookies may affect website functionality.

We may use third‑party services such as Google Analytics or similar tools. These providers may place cookies in accordance with your consent choices.

Bentri implements appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.

This Privacy & Cookie Policy may be updated from time to time. The latest version will always be available on our website.

For questions regarding this policy or the processing of personal data, please contact info@bentri.be.